TA helped out his buddy Mr. Mac by sending his letter (see post below under Red Line Rudeness) to the GM and Red Line chiefs. I signed it with my name so Mr. Mac could remain anonymous. Now, I'm sure the T people cringe when an email with my domain shows up in the mailbox, but I'm happy to have gotten a very quick, positive response from a certain Ms. Shirkus. Carry on....
Dear Mr. C,
Thank you for your email regarding Red Line service.
The behavior you describe is very disturbing, and completely
unacceptable. I am embarrassed by your encounter with this employee,
and offer my apologies for your mistreatment.
This mornings rush hour was adversely impacted by signal problems
between Park Street and Kendall. The signal system is designed to "fail
safe" when there is a problem, causing all trains in the area to stop.
When this occurs, trains must be manually blocked through the location
one at a time, at a restricted speed, maintaining safe braking distances
in the process. This unfortunately causes a residual "snowball" effect,
impacting a larger portion of the line.
I have taken the liberty of forwarding your email, along with this
response to the Red Line Superintendent's office for further review and
action. In the future if you witness a situation while onboard a
vehicle, please note the train number as it will assist us in our
Again, please accept my apologies for our failure to properly serve you
and if you have any questions or concerns regarding Red Line service,
please contact me at firstname.lastname@example.org.
Chief, Red Line Operations
45 High St. 10th Floor
Boston, MA 02110