Last night I stopped in South Station to buy my August T Pass. Typically, the line was out into the lobby, and only 3 out of 4 windows were open. However, there were 4 "helpful" customer service agents standing near the end of the line.
I looked in, saw 2 out of 4 windows opened, groaned, and turned to the agents for some help.
"Oh, no. The middle one that says closed is really open.", she said.
"Why does it say closed then?"
"Oh. Well, that person is only selling monthly passes, no single tickets for the commuter rail."
"So why doesn't the sign just say Monthly Passes Only then"?
"I don't know."
So I get in line, and get up to the first window, where I ask - politely - for a subway pass. The guy says, "We sold out at this window, you'll have to go to one of the other windows."
After I bought the pass, I - politely - told the agent that maybe they should split the line up into 3 different lines, as the divider is customizable. Maybe that would solve some of the problem. The response?
"Oh. Well, the manager isn't here today, so we wouldn't know how to do that."
On another note, I do have to say that there was actual police presence in the lobby. Of course, all SEVEN cops were standing in a circle talking and drinking coffee. So for all your nutters out there, just find the group of cops, and do your thing at the opposite end of the station.