Sunday, August 07, 2005

Make A Mistake, Lie, Then Backpedal


A few weeks back I emailed the head of the Silver and Red lines to ask why the Silver Line Way stop was not listed on the new maps in South Station, or on the walls of Courthouse or WTC.

This response I got originally was that they just noticed the missing stop, and new decals were on the way.
Doesn't the T have a someone to proof the map before they make a dozen metal signs?
Just yesterday I got a second reponse, and here it is, along with my rebuttal, and yet another response from the T.
Dear Mr. C.,

Thank you for your email regarding New Station Maps.

While the MBTA does not include all surface stops on station maps, I
appreciate your suggestion and will consider it as we move forward on
updating our station maps.

Thank you,

James M. Folk
Deputy Division Chief - Transportation


Mr Folk,

You can't be serious.
I understand that all the surface stops on the Green Line are not
listed, as there are far too many, but the Silver Line Way stop is a
major stop, the first out of the tunnel.
This just seems that someone at the T wasn't paying attention, and now
they're back pedaling. If the stop wasn't meant to be listed, then why,
in the World Trade Center station, do the maps have a blank area in
between WTC and Airport?


Dear Mr. C.,

As the newly appointed Division Chief of Silver Line Operations, I will
take your suggestion very seriously. I too have noticed areas where we
can improve the public information on the Silver Line. As a matter of
fact, I was out on the Silver Line Waterfront yesterday for that sole
purpose. As far as the blank space you see on the existing map at World
Trade Center Station, that is for a possible routing that will go into
effect in the future.

Again, thank you for your suggestion.


James M. Folk

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